FAQs
HOW THICK THE ACRYLIC IS?
Basically, We use 3mm acrylic but we also offer 4mm and 5mm acrylic.
IS THESE FRAMES ARE MADE UP OF 100% PURE WOOD?
Yes, Our frame are 100% pure wood.
DO YOU USE ACID FREE MOUNTING?
Yes, We use acid free mounting and we offer 4 ply , 6 ply and 8 ply museum grade mounting as per customers needs.
Is the shipping free?
Yes. Worldwide shipping is already included in the price. We use DHL express with 3 days delivery time.
CAN YOU PRINT AND FIT OUR PHOTOS IN THAT FRAME?
Yes, We can print your photos and fit them in the frame as per the size you give us.
DO YOU USE ARCHIVAL TAPE FOR ARTWORK?
Yes, We use archival tape that comes straight from Germany.
When will I receive my item?
When we have received your order, you will automatically receive an e-mail confirming your order. Orders made before 2 PM (CET) will be picked, packed and shipped the same day. Delivery time is usually 2-4 working days with DHL Express.
Can I change or return my item?
If you want to change a product into another model, strap color etc., please contact us so we are able to reserve the new item in our stock immediately. You are always entitled to an exchange or refund within 30 days after you have received your package, as long as the item has not been used.